Refund policy
Effective as of April 2025
At AnaClair, we believe your jewelry should feel as special as the moment it marks. If your purchase isn’t quite right — whether the size is off or it simply didn’t meet your expectations — we’re happy to help with a return or exchange. Your satisfaction means everything to us.
1. EXCHANGES
I ordered the wrong size. Can I exchange it?
Yes – as long as your item is unworn, in original condition, and the jewelry tag is still attached, you may request an exchange within 30 days of delivery. Final Sale items are not eligible for exchange.
How do I request an exchange?
Email us at hello@anaclair.com with your Order Number and Zip Code. If exchanging multiple items, include all details in a single request.
Will I receive a prepaid label for my exchange?
We do not provide return labels for exchanges. However, we will cover any shipping costs for returning the exchange order to you. You do not need to send us the return tracking number, but we ask that you keep your receipt until you receive an exchange confirmation email.
How long do I have to send back my item?
You have 30 days to exchange your jewelry after you receive your original order. The return must be postmarked within that time to be eligible for exchange.
What if the exchanged item still isn’t right?
No problem – you’re welcome to initiate another exchange or request a refund if the second item still doesn’t meet your needs.
What should I do if my item arrives defective?
Every AnaClair piece is backed by our Lifetime Warranty. While rare, if you experience a craftsmanship issue, contact us to submit a claim – and we’ll exchange or refund your piece.
If your item arrives defective, please notify us by emailing hello@anaclair.com within 30 days of delivery. You may be asked to provide photos of the item to assist with your claim. Once approved, we’ll offer a replacement or full refund.
Please note: Damage from normal wear, mishandling, or misuse is not considered a manufacturing defect and is not eligible under this policy.
What should I do if my item arrives damaged?
AnaClair is not responsible for damage that occurs during transit.
However, if you receive a damaged package, please contact AnaClair Customer Support via hello@anaclair.com or by phone at +1 (507) 414-6879 within 3 days of delivery. We will assist you in filing a claim with the carrier and resolving the issue as quickly as possible.
2. RETURNS AND REFUNDS
Can I return my item for a refund?
Yes. We want you to have an amazing experience even if you’re not in love with your AnaClair pieces, which is why we offer a 30-day hassle-free return policy from the time you receive your original order.
Final Sale items or items with tags removed are not refundable.
How do I initiate a return?
Reach out to our team at hello@anaclair.com with your Order Number and reason for return. We’ll walk you through the process.
Do you provide return shipping labels?
We do not provide return shipping labels. While you don't need to send us the return tracking number, we kindly ask that you keep your receipt until you receive a refund confirmation email.
How long do I have to send back my return?
Your return must be postmarked within 30 days of the delivery date. If your package is sent after this window, it may not be accepted.
How long does it take to receive my refund?
Once we receive your return, please allow 2–3 business days for our team to inspect it. After the refund is issued, it may take up to 10 business days for your bank to reflect the refund in your account. Refunds will be issued using the original payment method used for the order.
How are returns handled for international customers?
For international customers, returns will be processed in the local currency at the exchange rate on the original transaction date. Customers are responsible for return shipping costs, which will be deducted from the refund amount.
Additional customs or handling fees may apply and will be the customer's responsibility. Due to additional customs clearance procedures, processing time for international refunds may take up to 14 business days.
Are all items eligible for return or exchange?
No. The following items cannot be returned or exchanged:
- e-Gift cards
- Final Sale items
3. CONTACT INFORMATION
If you have any inquiries regarding returns and exchanges, please contact AnaClair’s customer support via email at hello@anaclair.com or by phone at +1 (507) 414-6879.
Our office is located at CommerceCore UAB, Savanorių pr. 363, LT-51480 Kaunas, Lithuania.
This Policy is subject to change at Nuderie’s discretion, and any updates will be posted on our website.
